Consumer education and protection

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Supervisory Responses to Retail Misconduct

TC note suggests that relevant authorities re-think their priorities, institutional structures, regulatory requirements and supervisory interventions regarding retail misconduct

Toronto Centre Note: i) alerts supervisors to the structural and behavioural triggers of retail misconduct, considering the context of their own economies, industries and portfolios of supervised institutions; ii) explores the institutional causes that contribute to retail misconduct and the need to identify and response to these as early as possible; iii) considers the role of whistle-blowers and how they might be enlisted in preventing and addressing retail misconduct; iv) explains the responses to date and their limited usefulness; v) lists possible supervisory actions; and vi) discusses the likely emerging future scenario.

Publisher: Toronto Centre Release date: Jan 2020

Type: TC Notes

Peer: Conduct Supervision

Topics: Consumer education and protection

EBA Raises Awareness of Key Steps Consumers Should Consider When Choosing Online or Mobile Banking Services

EBA factsheet for consumers

European Banking Authority factsheet sets out tips for consumers when choosing online or mobile banking services.

Publisher: Regional Standard-Setting Bodies Release date: Dec 2019

Type: Consultative, discussion and issues paper

Topics: Consumer education and protection

Sectors: Banking

Climate Change and Green Finance

FCA summary of responses and next steps

Financial Conduct Authority feedback statement sets out: i) why climate change is an important issue for the FCA, the financial services sector, and consumers of financial services; ii) a summary of feedback and the FCA's responses; and iii) actions and next steps.

Publisher: National Regulators Release date: Oct 2019 Country: United Kingdom

Type: Consultative, discussion and issues paper

Topics: Consumer education and protection

Sectors: Banking, Insurance, Pensions, Securities

Risk-Based Customer Due Diligence

CGAP technical note sets out regulatory approaches

Consultative Group to Assist the Poor technical note outlines the main risk-based approaches to customer due diligence, provides examples from regulatory systems across the globe, and weighs the pros and cons of each approach.

Publisher: International Organizations Release date: Oct 2019

Type: Consultative, discussion and issues paper

Topics: Consumer education and protection

Sectors: Banking, Insurance, Microfinance

Payment Services Act

MAS legislation on payment services

Monetary Authority of Singapore new payments legislation to: i) implement a single payment services licence to regulate existing and new payment services; ii) establish a regulatory structure for significant payment systems and retail payment services; and iii) address regulatory risks and concerns.

Publisher: National Regulators Release date: Apr 2019 Country: Singapore

Type: Law, Regulation and Policy

Topics: Consumer education and protection

Sectors: Banking

A New Banking Model for Africa: Lessons on Digitization from Four Years of Operations

IFC and Mastercard Foundation guide to support financial institutions embarking on their digital transformation

International Finance Corporation and Mastercard Foundation report sets out lessons on digitization. This study extracts lessons from several interim reports into a singular end report on DFS strategy and implementation, business models and how institutional culture and change management influence organizations undertaking a DFS journey. By analyzing the experiences of these FIs over time, the study yields valuable lessons and benchmarks for the industry and helps to differentiate salient DFS issues faced by FIs versus mobile network operators.

Publisher: International Organizations Release date: Apr 2019

Type: Consultative, discussion and issues paper

Topics: Consumer education and protection

Sectors: Banking

Report on Other Information to be Provided to Prospective and Current Members

EIOPA report sets out principles for transparent, timely and clear information provision on pensions

European Insurance and Occupational Pensions Authority report analyzes national practices existing prior to the implementation of the IORP II Directive on the activities and supervision of institutions for occupational retirement provisions (IORPs).

Publisher: Regional Standard-Setting Bodies Release date: Mar 2019

Type: Consultative, discussion and issues paper

Topics: Consumer education and protection

Sectors: Pensions

Proportionality in Bank Regulation and Supervision

Results of BCBS survey of current practices

Basel Committee on Banking Supervision survey sets out how other countries are implementing the Basel Committee standards.

Publisher: Global Standard-Setting Bodies Release date: Mar 2019

Type: Consultative, discussion and issues paper

Topics: Consumer education and protection

Sectors: Banking

Framework for Assessing Conduct Risk Through the Product Lifecycle

EIOPA framework for supervising retail conduct risk

European Insurance and Occupational Pensions Authority framework clarifies drivers of conduct risk and their implications in the emergence of consumer detriment. Provides an aid for understanding issues faced by consumer and input on the types of conduct risks EIOPA and the national competent authorities should focus on.

Publisher: Regional Standard-Setting Bodies Release date: Feb 2019

Type: Consultative, discussion and issues paper

Topics: Consumer education and protection

Sectors: Insurance, Pensions

FCA Mission: Approach to Authorization

FCA report sets out its approach to authorizations

UK Financial Conduct Authority report sets out its approach to authorizations. Sets out the conditions that firms and individuals must meet to be authorized, how the FCA evaluates whether firms and individuals meet the conditions, how authorizations promote competition, and how the effectiveness of authorization decisions are evaluated.

Publisher: National Regulators Release date: Nov 2018 Country: United Kingdom

Type: Consultative, discussion and issues paper

Topics: Consumer education and protection

Sectors: Banking, Insurance, Pensions, Securities

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Resources

382 records

Supervisory Responses to Retail Misconduct

EBA Raises Awareness of Key Steps Consumers Should Consider When Choosing Online or Mobile Banking Services

Climate Change and Green Finance

Risk-Based Customer Due Diligence

Payment Services Act

A New Banking Model for Africa: Lessons on Digitization from Four Years of Operations

Report on Other Information to be Provided to Prospective and Current Members

Proportionality in Bank Regulation and Supervision

Framework for Assessing Conduct Risk Through the Product Lifecycle

FCA Mission: Approach to Authorization

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