Consumer education and protection

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EBA Methodological Guide to Mystery Shopping

EBA methodological guide to mystery shopping

European Banking Authority methodological guide to mystery shopping (MS) sets out seven steps for how MS activities can be conceived and carried out, how NCA can use the guide as a complement to other existing supervisory tools, and how to adapt such activities to the particular circumstances, goals and MS powers conferred on an NCA under national law and/or EU law.

Publisher: Regional Standard-Setting Bodies Release date: Jul 2021

Type: Consultative, discussion and issues paper

Topics: Consumer education and protection

Sectors: Banking

Report on Sustainability-related Issuer Disclosures

IOSCO report on work on corporate issuers' sustainability-related disclosures

International Organization of Securities Commissions report elaborates on its vision and expectations for the IFRS Foundation's work towards a global baseline of investor-focused sustainability standards to improve the global consistency, comparability and reliability of sustainability reporting.

Publisher: International Organizations Release date: Jun 2021

Type: Consultative, discussion and issues paper

Topics: Consumer education and protection

Sectors: Securities

Draft Issues Paper on Insurer Culture

IAIS consultation on insurer culture

International Association of Insurance Supervisors consultation explores the concept of insurer culture as a point of intersection for prudential and conduct risks, with examples to illustrate the broader role of culture in managing these risks.

Publisher: Global Standard-Setting Bodies Release date: Jun 2021

Type: Consultative, discussion and issues paper

Topics: Consumer education and protection

Sectors: Insurance

Deadline for comments: Aug 2021

Report on the Mystery Shopping Activities of National Competent Authorities

EBA report on mystery shopping activities of banks

European Banking Authority report on mystery shopping activities of banks. The report explains that mystery shopping allows banks to obtain greater insight into the conduct of financial institutions.

Publisher: Regional Standard-Setting Bodies Release date: May 2021

Type: Consultative, discussion and issues paper

Topics: Consumer education and protection

Sectors: Banking

Depositor and Dormant Account Protection

PRA supervisory statement on its expectations regarding depositor protection rules

UK Prudential Regulation Authority supervisory statement sets out expectations on deposit-takers with regards to depositor protection rules. Areas covered include: i) eligibility for deposit protection; ii) disclosure; iii) marking eligible deposits and transitional issues; iv) temporary high balances; v) Dormant Account Scheme information requirements; vi) calculation of levies; vii) Single Customer View; viii) in-flight transactions; ix) continuity of access; and x) change in the deposit protection limit.

Publisher: National Regulators Release date: Mar 2021 Country: United Kingdom

Type: Supervisory Practice

Topics: Consumer education and protection

Sectors: Banking

Technology Risk Management Guidelines

MAS guidelines to promote sound practices and processes to keep pace with emerging technologies and shifts in the cyber threat landscape

Monetary Authority of Singapore revised guidelines focus on addressing technology and cyber risks in an environment of growing use by financial institutions (FIs) of cloud technologies, application programming interfaces, and rapid software development. The guidelines reinforce the importance of incorporating security controls as part of FI's technology development and delivery lifecycle, as well as in the deployment of emerging technologies.

Publisher: National Regulators Release date: Jan 2021

Type: Guideline

Topics: Consumer education and protection

Sectors: Banking, Insurance

How Supervisors Can Improve the Effectiveness of Financial Education

TC CoP on ways for supervisors to improve financial education

Toronto Centre Community of Practice (CoP) discusses ways that supervisors may improve financial education.

Publisher: Toronto Centre Release date: Oct 2020

Type: TC Videos

Peer: How Supervisors Can Improve the Effectiveness of Financial Education

Topics: Consumer education and protection

Sectors: Banking, Insurance, Microfinance, Microinsurance, Pensions, Securities

How Supervisors Can Improve the Effectiveness of Financial Education

TC note assists supervisors to develop practical recommendations for specific actions by supervisors

Toronto Centre Note sets out how supervisors can improve the effectiveness of financial education and literacy initiatives to improve consumer outcomes. Globally, there are significant and long-standing gaps in consumer understanding of key financial concepts and products, and how to access and manage such products successfully. Large gaps exist in both developing and developed countries, so development alone will not solve the problem.

Publisher: Toronto Centre Release date: Jul 2020

Type: TC Notes

Peer: Risk-Based Supervision , How Supervisors Can Improve the Effectiveness of Financial Education

Topics: Consumer education and protection

Sectors: Banking, Insurance, Microfinance, Microinsurance, Pensions, Securities

Pandemics and Financial Stability

Part 5 of TC webcast series

Toronto Centre webinar provides insights into what financial supervisors should be doing in a COVID-19 world, including activating their business continuity plans, setting new priorities, assessing risks, and monitoring corporate governance in supervised firms.

Publisher: Toronto Centre Release date: May 2020

Type: TC Videos

Topics: Consumer education and protection

Sectors: Banking, Insurance, Microfinance, Microinsurance, Pensions, Securities

Pandemics and Financial Stability

Part 4 of TC webcast series

Toronto Centre webinar helps financial supervisors and regulators to gain insights and perspectives on COVID-19 and its impact on the global financial system.

Publisher: Toronto Centre Release date: Apr 2020

Type: TC Videos

Topics: Consumer education and protection

Sectors: Banking, Insurance, Microfinance, Microinsurance, Pensions, Securities

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Resources

382 records

EBA Methodological Guide to Mystery Shopping

Report on Sustainability-related Issuer Disclosures

Draft Issues Paper on Insurer Culture

Report on the Mystery Shopping Activities of National Competent Authorities

Depositor and Dormant Account Protection

Technology Risk Management Guidelines

How Supervisors Can Improve the Effectiveness of Financial Education

How Supervisors Can Improve the Effectiveness of Financial Education

Pandemics and Financial Stability

Pandemics and Financial Stability

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