Consumer education and protection

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How Supervisors Can Improve the Effectiveness of Financial Education

TC note assists supervisors to develop practical recommendations for specific actions by supervisors

Toronto Centre Note sets out how supervisors can improve the effectiveness of financial education and literacy initiatives to improve consumer outcomes. Globally, there are significant and long-standing gaps in consumer understanding of key financial concepts and products, and how to access and manage such products successfully. Large gaps exist in both developing and developed countries, so development alone will not solve the problem.

Publisher: Toronto Centre Release date: Jul 2020

Type: TC Notes

Peer: Risk-Based Supervision

Topics: Consumer education and protection

Sectors: Banking, Insurance, Microfinance, Microinsurance, Pensions, Securities

Pandemics and Financial Stability

Part 5 of TC webcast series

Toronto Centre webinar provides insights into what financial supervisors should be doing in a COVID-19 world, including activating their business continuity plans, setting new priorities, assessing risks, and monitoring corporate governance in supervised firms.

Publisher: Toronto Centre Release date: May 2020

Type: TC Videos

Topics: Consumer education and protection

Sectors: Banking, Insurance, Microfinance, Microinsurance, Pensions, Securities

Pandemics and Financial Stability

Part 4 of TC webcast series

Toronto Centre webinar helps financial supervisors and regulators to gain insights and perspectives on COVID-19 and its impact on the global financial system.

Publisher: Toronto Centre Release date: Apr 2020

Type: TC Videos

Topics: Consumer education and protection

Sectors: Banking, Insurance, Microfinance, Microinsurance, Pensions, Securities

Pandemics and Financial Stability

Part 3 of TC webcast series

Toronto Centre webinar helps financial supervisors and regulators to gain insights and perspectives on COVID-19 and its impact on the global financial system.

Publisher: Toronto Centre Release date: Apr 2020

Type: TC Videos

Topics: Consumer education and protection

Sectors: Banking, Insurance, Microfinance, Microinsurance, Pensions, Securities

Pandemics and Financial Stability

Part 2 of TC webcast series

Toronto Centre webinar helps financial supervisors and regulators to gain insights and perspectives on COVID-19 and its impact on the global financial system.

Publisher: Toronto Centre Release date: Mar 2020

Type: TC Videos

Topics: Consumer education and protection

Sectors: Banking, Insurance, Microfinance, Pensions, Securities

Pandemics and Financial Stability

Part 1 of TC webcast series

Toronto Centre webinar helps financial supervisors and regulators to gain insights and perspectives on COVID-19 and its impact on the global financial system.

Publisher: Toronto Centre Release date: Mar 2020

Type: TC Videos

Topics: Consumer education and protection

Sectors: Banking, Insurance, Microfinance, Microinsurance, Pensions, Securities

Issues Paper on the Use of Big Data Analytics in Insurance

IAIS paper focuses on issues related to use of personal and other data by insurers

International Association of Insurance Supervisors issues paper focuses on use of algorithms and advanced analytics capabilities by insurers to make decisions based on patterns, trends and linkages and the availability to insurers of new data sources, collectively referred to as "big data analytics" (BDA). Paper notes that increasing digitization provides tremendous opportunities for the insurance sector, but cautions that rapid innovation could unintentionally create risks of poor outcomes for policyholders and increased vulnerability for the sector as as whole. Supervisory must be vigilant of such risks.

Publisher: Global Standard-Setting Bodies Release date: Feb 2020

Type: Consultative, discussion and issues paper

Topics: Consumer education and protection

Sectors: Insurance

Supervisory Responses to Retail Misconduct

TC note suggests that relevant authorities re-think their priorities, institutional structures, regulatory requirements and supervisory interventions regarding retail misconduct

Toronto Centre Note: i) alerts supervisors to the structural and behavioural triggers of retail misconduct, considering the context of their own economies, industries and portfolios of supervised institutions; ii) explores the institutional causes that contribute to retail misconduct and the need to identify and response to these as early as possible; iii) considers the role of whistle-blowers and how they might be enlisted in preventing and addressing retail misconduct; iv) explains the responses to date and their limited usefulness; v) lists possible supervisory actions; and vi) discusses the likely emerging future scenario.

Publisher: Toronto Centre Release date: Jan 2020

Type: TC Notes

Peer: Conduct Supervision

Topics: Consumer education and protection

EBA Raises Awareness of Key Steps Consumers Should Consider When Choosing Online or Mobile Banking Services

EBA factsheet for consumers

European Banking Authority factsheet sets out tips for consumers when choosing online or mobile banking services.

Publisher: Regional Standard-Setting Bodies Release date: Dec 2019

Type: Consultative, discussion and issues paper

Topics: Consumer education and protection

Sectors: Banking

Climate Change and Green Finance

FCA summary of responses and next steps

Financial Conduct Authority feedback statement sets out: i) why climate change is an important issue for the FCA, the financial services sector, and consumers of financial services; ii) a summary of feedback and the FCA's responses; and iii) actions and next steps.

Publisher: National Regulators Release date: Oct 2019 Country: United Kingdom

Type: Consultative, discussion and issues paper

Topics: Consumer education and protection

Sectors: Banking, Insurance, Pensions, Securities

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Resources

382 records

How Supervisors Can Improve the Effectiveness of Financial Education

Pandemics and Financial Stability

Pandemics and Financial Stability

Pandemics and Financial Stability

Pandemics and Financial Stability

Pandemics and Financial Stability

Issues Paper on the Use of Big Data Analytics in Insurance

Supervisory Responses to Retail Misconduct

EBA Raises Awareness of Key Steps Consumers Should Consider When Choosing Online or Mobile Banking Services

Climate Change and Green Finance

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