Financial inclusion

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Good Practices for Financial Consumer Protection

WB guidance on good practices in the design and implementation of consumer protection regimes in all financial sectors

World Bank Good Practices comprehensive guidance for assessing and strengthening consumer protection regimes in all parts of the financial sector. Addresses legal and regulatory frameworks, disclosure and transparency, business conduct practices, data protection and privacy, and dispute resolution. Provides a compilation of practices used successfully in a range of countries.

Publisher: International Organizations Release date: Dec 2017

Type: Sound Practice

Topics: Consumer education and protection, Conduct, Transparency and disclosure, Financial inclusion

Sectors: Banking, Insurance, Pensions, Securities

EIOPA Consumer Trends Report

EIOPA report sets out latest developments affecting consumers in the insurance and pensions sectors in Europe

European Insurance and Occupational Pensions Authority report identifies current major trends reshaping the European insurance and pensions sector and having significant impact on business models. Addresses possible consumer protection detriments eventually arising from these developments.

Publisher: Regional Standard-Setting Bodies Release date: Dec 2017

Type: Consultative, discussion and issues paper

Topics: Consumer education and protection, Financial inclusion

Sectors: Insurance, Pensions

Financial Inclusion Regulation: Challenges for Emerging Market Economies and Developing Countries

TC panel session discusses financial regulation in the context of promoting financial inclusion

Toronto Centre executive panel session discusses: i) local and international sound regulatory and supervisory practices, including consumer protection; ii) international coordination: UN 2030 Sustainable Development Goals, Addis Ababa Action Agenda, and international standard setting bodies including SDG 5; iii) challenges and opportunities presented by digital finance, including gender equality and empowering women and girls in developing countries; and iv) financing for sustainable and inclusive growth.

Publisher: Toronto Centre Release date: Dec 2017

Type: TC Videos

Topics: Financial inclusion, FinTech

Sectors: Microfinance

How to Bring More Women Into Mobile Money

Microfinance Gateway report on increasing women's access to mobile financial services

Microfinance Gateway report discusses the methodologies and outcomes of a project to increase women's access to financial services in Pakistan by improving the user experience and user interface design of mobile money smartphone apps. Research found that: i) there is lower technology literacy among female customers; ii) women needed more interaction with mobile money services than men before feeling confident enough to use the service independently; and iii) female customers had different reasons and goals for adopting mobile money.

Publisher: Others Release date: Dec 2017 Country: Pakistan

Type: Consultative, discussion and issues paper

Topics: Gender equality, Financial inclusion

Sectors: Banking, Microfinance

Digital Financial Services in Nigeria

SIDFS and LBS report on the state of the market in 2017

Sustainable and Inclusive Digital Financial Services and Lagos Business School report addresses institutional and regulatory issues, with specific focus on legislation, policies and regulations. Forms a basis for drafting new laws, policies and regulations.

Publisher: Others Release date: Dec 2017 Country: Nigeria

Type: Consultative, discussion and issues paper

Topics: Financial inclusion, Gender equality, FinTech

Sectors: Banking, Insurance, Microfinance, Microinsurance

Global Financial Inclusion and Consumer Protection Survey

WB 2017 report presents main findings of survey of financial sector authorities in 124 jurisdictions

World Bank survey provides global data to benchmark efforts by financial sector authorities to improve the enabling environment for financial inclusion and consumer protection. Covers key topics related to financial inclusion and financial consumer protection. Covers key topics related to financial inclusion and financial consumer protection and aligns with international guidance to financial sector authorities in these areas.

Publisher: International Organizations Release date: Dec 2017

Type: Consultative, discussion and issues paper

Topics: Financial inclusion, Consumer education and protection, Gender equality, Transparency and disclosure

Sectors: Banking, Microfinance

Gender Diversity in Finance: Where Are We Today?

TC video on the status of gender diversity in the financial sector

Toronto Centre video discusses the challenges of increasing gender diversity in the financial services industry.

Publisher: Toronto Centre Release date: Nov 2017

Type: TC Videos

Topics: Gender equality, Financial inclusion

Sectors: Banking, Insurance, Microfinance, Microinsurance, Pensions, Securities

Regulatory Sandboxes

TC note on the use of regulatory sandboxes as a means to pilot financial inclusion

Toronto Centre note explains key concept underlying regulatory sandboxes and highlights recent developments worldwide in their use for testing financial innovations that may not adhere neatly to existing regulatory frameworks. It discusses possible sandbox objectives, different sandbox operating models, and potential benefits and risks. It seeks to help authorities to identify issues that need to be taken into consideration when making decisions on creating, designing and operating a regulatory sandbox.

Publisher: Toronto Centre Release date: Oct 2017

Type: TC Notes

Peer: Modernizing Digital Financial Regulation, FCA Regulatory Sandbox, FinTech: Considerations on How to Enable a 21st Century Financial Services Ecosystem, Regulating a Revolution: From Regulatory Sandboxes to Smart Regulation

Topics: Financial inclusion, Compliance function, Operational risk, Transparency and disclosure, FinTech

Sectors: Securities, Insurance

FinTech: A Game Changer for Financial Inclusion and Gender Equality

TC executive panel discusses how FinTech can promote financial inclusion and gender equality

Toronto Centre executive panel session at the IMF-World Bank Annual Meetings discusses implication of FinTech in promoting financial inclusion and gender equality as well as the role of financial regulators/supervisors, governments, international institutions and agencies, private sector participants, researchers and other stakeholders.

Publisher: Toronto Centre Release date: Oct 2017

Type: TC Videos

Topics: FinTech, Financial inclusion, Gender equality

Sectors: Banking, Insurance, Microfinance, Microinsurance, Pensions, Securities

Regulatory Sandbox Lessons Learned Report

FCA report on insights and lessons learned on testing the regulatory sandbox launched in June 2016

UK Financial Conduct Authority report assesses extent to which the regulatory sandbox has met its objectives. Report: i) explains how the sandbox operates; ii) discusses impact on the market and insights from the first year of testing; and iii) explains limitations firms have faced when testing in the sandbox.

Publisher: National Regulators Release date: Oct 2017 Country: United Kingdom

Type: Implementation

Topics: Financial inclusion, Financial market infrastructure, Compliance function, Transparency and disclosure

Sectors: Banking, Insurance, Pensions, Securities

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Resources

382 records

Good Practices for Financial Consumer Protection

EIOPA Consumer Trends Report

Financial Inclusion Regulation: Challenges for Emerging Market Economies and Developing Countries

How to Bring More Women Into Mobile Money

Digital Financial Services in Nigeria

Global Financial Inclusion and Consumer Protection Survey

Gender Diversity in Finance: Where Are We Today?

Regulatory Sandboxes

FinTech: A Game Changer for Financial Inclusion and Gender Equality

Regulatory Sandbox Lessons Learned Report

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