EBA methodological guide to mystery shopping
European Banking Authority methodological guide to mystery shopping (MS) sets out seven steps for how MS activities can be conceived and carried out, how NCA can use the guide as a complement to other existing supervisory tools, and how to adapt such activities to the particular circumstances, goals and MS powers conferred on an NCA under national law and/or EU law.
Publisher:
Regional Standard-Setting Bodies
Release date:
Jul 2021
Type:
Consultative, discussion and issues paper
Topics:
Consumer education and protection, Financial inclusion, Transparency and disclosure
Sectors:
Banking
|