Supervisory Responses to Retail Misconduct

TC note suggests that relevant authorities re-think their priorities, institutional structures, regulatory requirements and supervisory interventions regarding retail misconduct

Toronto Centre Note: i) alerts supervisors to the structural and behavioural triggers of retail misconduct, considering the context of their own economies, industries and portfolios of supervised institutions; ii) explores the institutional causes that contribute to retail misconduct and the need to identify and response to these as early as possible; iii) considers the role of whistle-blowers and how they might be enlisted in preventing and addressing retail misconduct; iv) explains the responses to date and their limited usefulness; v) lists possible supervisory actions; and vi) discusses the likely emerging future scenario.

Publisher: Toronto Centre     Release date: Jan 2020    

Type: TC Notes

Peer: Conduct Supervision

Topics: Conduct, Consumer education and protection